Duties/Responsibilities:
* Supervises, coaches and supports the concierges, Airport Representatives and Porters.
* Offers a warm, sincere and personalized welcome to all guests.
* Ensures that Legendary Quality Experience Standards are fully implemented, maintained and exceeded throughout his/her team to meet and exceed our guests' expectations.
* Responsible for in time luggage delivery to and from the guestrooms.
* Provides guests access to all Jakarta City and Indonesia has to offer.
* Has an in depth knowledge of directions, travel time, cost and various forms of transportation.
* Maintains a constantly updated database with extensive information about city highlights.
* Maintains a consistent and sufficient level of current and up-to-date brochures, maps and handouts.
* Creates special conversations with guests, which identifies personal preferences in order to record in each guest’s profile history.
* Arranges airline tickets, tickets for theatre, sporting events, local attractions and any other event.
* Makes and confirms dining reservations.
* Arranges for package delivery and pickup for guests.
* Maintains a clean, neat and organized desk at all times.
* Acts as a guide when guests ask for direction and physically assists them to their destination within the hotel.
* Provides clear directions for all guests traveling outside the hotel with supporting written instruction.
* Responds to all guest needs and requests.
* Ensures and maintains a very high standard of personal hygiene, behaviour and grooming standards of colleagues.
* Handles guest complaints and comments relating to the department tactfully.
employment jobs Requirements:
* Minimum Diploma or equivalent
* 5 years Chief Concierge experience in a luxury hotel in Jakarta.
* Being a member of Clefs d’Or would be an advantage.
* Able to communicate written and spoken English and in Indonesian.
* Excellent overall communication skills.
* Outgoing and enthusiastic personality.
* Able to multi-task and work under pressure
* The ability to work well in a team environment
* Able to stand for extended periods of time
* Must be professional and possess excellent presentation, communication, organization, and effective time management skills
* Must have very strong knowledge of the restaurants, bars, nightclubs, theatres and attractions in Jakarta.
* Flexible schedules and working hours; willingness to work weekends & holidays required.
* Knowledge of computers and systems
* Successful problem solving skills
* Excellent leadership skills and ability to motivate his/her team
If you meet the qualification above, please click " jobs vacancy "
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